How does the app work?
If you still have doubts about how to use our app or how to create a babysitting request, the easiest way to fix this is to watch our instructional video “How does the app work?” on our Babysitting.today website.
Why are my requests sent to all nearby babysitters?
The goal of this process is to set you up with the right babysitter as quickly as possible. Your request is sent to all active babysitters in your area, and based on your needs and preferences you select your favorite one from the ones interested in form of an auction. If you wish to contact a specific babysitter, you can do so through his or her profile pictured on the map. A simple click on the avatar makes a profile page pop up and there you can find the “Create a babysitting” button.
Why do I have to write a review about my babysitter?
These reviews are mandatory as they are an essential evaluation tool of whether parents had been satisfied with a particular sitter’s performance. Reviews also help other parents decide whether they want to hire the same babysitter. This is why we ask you to write your opinion and share your experience and while doing so provide other parents with valuable information.
Why do babysitters write reviews on parents?
Reviews are the best way to inform other babysitters what it was like to babysit in a particular family. The mutual reviewing serves to provide our users with relevant information about other users they may get in touch with.
Why can’t I find a babysitter in my neighborhood?
It is possible that you live in a location where we currently lack babysitters. But we are steadily expanding and if you drop us a message, will be more than happy to give your area more focus.
How much do I pay for using your app?
You can download the app, create an account and use the app for free. You will only be charged once there is a completed babysitting session. This means that for each babysitting session that has been arranged through our app and successfully carried out you will be charged a fee of 1 EUR. If a babysitting session gets cancelled, the fee does not apply.
How does the app work?
If you still have doubts about how to use our app, the easiest way to fix this is to watch our instructional videos HERE. Each video focuses on a different problem you may encounter.
Is it really necessary to fill in all the fields in my profile?
The more information you provide, the higher the chances you will get selected by parents. A complete and detailed profile comes across as more trustworthy. Therefore, it is in your own interest to take a few minutes to provide all the information we ask for, so that you can maximize your chances of being approved for the desired babysitting job.
I haven’t received any babysitting requests so far. Why?
There are many reasons why you may be encountering this problem. The most common one is that your push notifications are turned off. To check whether or not this is your case, go to your phone’s Settings and see whether push notifications for Babysitting.today app are enabled.
Another reason might be that you switched off the option of receiving requests, which can be customized in app’s settings. It is also possible that you have set your profile to be too limiting and parents in your area don’t fit within your margins. If you still fail to receive notifications, there might be another issue, in which case do not hesitate to drop us a note at firstname.lastname@example.org and we will help you find out what might have gone wrong.
Why do I have to write reviews about parents?
Reviews are the best way to inform other babysitters what it was like to babysit in a particular family. Keep in mind that sometimes people just don’t get along and in that case don’t be afraid to give your opinion. We definitely don’t want any of our babysitters to have a hard time.
Why do parents write reviews on me?
For most parents, their children are undoubtedly the most important thing in the world and to keep them safe and happy is valued above everything else. That is why parents are asked to express how satisfied they were with a particular sitter. Reviews let other parents know, that a babysitter with a high rating will make sure their child is fine, safe, and happy.
How much do I pay for using your app?
You can download the app, create an account and use the app for free. You will only be charged once there is a completed babysitting session. This means that for each babysitting session that has been arranged through our app and successfully carried out you will be charged a 15% commission of the total amount. If a babysitting session gets cancelled, the fee does not apply.
What are the different types of payment methods?
All babysitting services arranged via Babysitting.today must be paid through the application. Once a babysitting session is completed, you will be asked to use the in-app payment function to cover all babysitting charges.
What happens if I pay my babysitter in cash?
You will not be able to create a new babysitting request unless you submit a payment via the application.
Which types of credit or debit cards can I use with your app?
You can use Visa or Master Card to submit payments.
How do you ensure protection of my payment card information?
We use Pay Pal to handle all information related to our users’ payment cards and to execute individual payments. Their impeccable reputation serves as a proof that all sensitive data – whether our own or provided by our users – are kept safe and private.
How are payments processed and what is the timeline?
1. Once a parent sends out a payment, our app will securely deliver it to PayPal’s payment gateway. This is where card verification and check of transaction details take place in form of communication between PayPal and user’s bank. This process may take up to three days.
Why does it take so long? All banks have their internal methods of payment verification and ways to ensure data protection. If an individual makes multiple payments under 20 EUR within one day or submits multiple payments online, banks may prolong the verification process by a few more days. All these measures are taken to protect a card from being misused.
2. PayPal will send the payment to the account of RED.SYSTEMS SOFTWARE CZ s.r.o. in FIO Bank which is operated by Babysitting.today. This transaction usually takes two working days.
3. All payments are processed once a week, that is on Wednesday of the week following the transaction.
4. On Wednesday, payments are transferred from RED.SYSTEMS account in FIO bank to babysitters‘ bank accounts. The time of payment delivery then depends on the specific bank a babysitter uses. Usually it takes up to three working days to complete transactions from RED.SYSTEMS SOFTWARE s.r.o.
5. In case a babysitter fails to fill out his or her international bank account number (IBAN) or provides a wrong one, this user will be asked to provide correct information and the transaction will be executed on the following Wednesday.
RED.SYSTEMS SOFTWARE Ltd.
Kemp House 152-160 CITY RD,
London EC1 2NX, UK
Company number: 9406696